Wednesday, 26 June 2019
Monday, 23 April 2018

Collect your Slough post from Manchester

Royal Mail puzzles and alarms residents

Report and photographs: Paul Janik

Privatised company Royal Mail PLC has been putting red cards through local letterboxes. The cards state Royal Mail had tried to deliver an item.

Residents were astonished. The Royal Mail cards said residents can collect their post from MANCHESTER, 185 miles away from Slough, and a 8 hours motorway return journey.

Stupid it may seem, Royal Mail's Leigh Delivery Office, Hope Carr Way, Leigh WM7 3BB apparently has your post.

Leigh, a town in the Metropolitan Borough of Wigan, Greater Manchester, is in the North-West of England.

Is this confusion a late All Fools Day joke from Royal Mail ?

Slough Times has asked Royal Mail bosses:-

  • Will Royal Mail reimburse people for their travelling costs collecting their post from Manchester ?
  • Will Royal Mail ensure all Slough mail is kept in Slough and not moved to Manchester ?
  • Will any Slough post currently in Manchester be returned to Slough as quickly as possible ?
  • Will Royal Mail re-issue the red cards telling Slough folk they can collect their post from the Royal Mail delivery office at 15 Wexham Road, Slough SL1 1AA, instead of having to go to Manchester ?

This latest Royal Mail blunder is thought to cover nearly 100,000 households in the SL1, SL2 and SL3 areas.

Royal Mail headquarters, unaware of Slough post apparently being sent to Manchester, has promised an urgent investigation.

Slough Delivery Office

Once an impressive automated sorting office, locals could be proud of, capable of reading and coding envelopes at the speed of almost 32,000 letters an hour, the Slough G.P.O. site now has only a postal delivery office and the telephone exchange building.

Mail can be collected from Royal Mail at 15 Wexham Road, 7 days a week between

  • Mondays to Fridays : 09:00 - 17:30 (Wednesdays 20:00)
  • Saturdays : 09:00- 14:00
  • Sundays : 11:00 - 15:00

Royal Mail has a small car park on the northern side of the building for about 6 vehicles. There is a Wexham Road residents-only parking strip outside the Royal Mail offices. The Slough Times thinks there should be 15 minutes free parking on Wexham Road for anyone collecting their post from Royal Mail. Instead Slough Council's Traffic Warden's target people collecting their post.

Slough and district's outgoing mail is now processed at Green Park Way, Greenford UB6 0GG, off the A40 near Wembley. Transferring outgoing mail to Greenford means last Slough collection times are much earlier than previous and much earlier than in other developed parts of western Europe where 20:00 is the normal last collection time for towns the size of Slough.

Royal Mail's response

A Royal Mail spokeswoman told the Slough Times

We can confirm that a small number of Something for you cards with the incorrect delivery office address were used in Slough last week.

The shy spokeswoman was unable to state:-

  • The total of wrong cards delivered to unsuspecting Slough area households;
  • How many days were the Manchester cards delivered to people in the SL1, SL2 and SL3 area; and
  • Why did Royal Mail issue those Collect from Manchester cards to the Slough postal delivery office.

The spokeswoman added:-

We would like to apologise to customers for any concern this may have caused, and advise anyone concerned about their mail to contact our Customer Services team on 03457 740 740.

Royal Mail has offered to pay the expenses of anyone who went-up to Manchester to collect their post. If you did, the Slough Times will help you get a Royal Mail refund.